Help Center

Frequently Asked Questions

Shipping Methods/Shipping Times:

1. What shipping options are available? How long will it take?

2. Do you offer International Shipping?

3. How long does International Shipping take?


1. Can I return my order?

2. Can I do an exchange?

3. If I need to return/exchange an item, do I have to pay the postage?

4. What do I do if I received the wrong item?

Order Status:

1. How do I change or cancel my order?

2. What is the status of my order?

3. What could cause a delay in my order shipping out to me?

General Questions:

1. What forms of payment do you accept?

2. Why won’t my credit card work at checkout?

3. Why was I charged but my order did not go through?

4. How long does it take for me to receive my refund?

5. My Reckless Reward Points are not showing in my account, where did they go?

6. How can I earn Reckless Reward Points?

7. Do you offer referral discounts?

8. Why can’t I apply my discount/promo code to my order?

9. How do I contact customer service?

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